Everything we sell is custom printed the moment you order it. We hold no stock, which shapes what we can and cannot do.
It is important to check the size guide before ordering. The guide sits right above the size selection on every product page. If you checked it beforehand and the item still seems too small or too large, contact us: we will determine whether a sizing or manufacturing error occurred.
An item qualifies for a refund or a replacement when it is faulty, or when a mistake was made on our side. This covers:
Contact our support team within 30 days of the delivery date with photographs showing the problem. We review each case and, where applicable, arrange a replacement.
Once our support team confirms a refund has been processed, it can take 5 to 10 business days for your bank to complete it.
You can cancel your order, change your delivery address, or change the size and colour within 24 hours of payment. After that the order is usually already in production and can no longer be altered. Changing the product type or the design counts as a cancellation request.
Use the contact form and include your order number. For a cancellation or an address change, select the matching topic so your request reaches the order in time.